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Pennsylvania American Water | We Keep Life Flowing

Rate Request

We filed a request with the Pennsylvania Public Utility Commission (PUC) for new rates to support $1.2 billion in ongoing water and wastewater service system investments.

Rate Request Public Input Hearings

Pennsylvania American Water will join the Pennsylvania Public Utility Commission to hear public comment on the company’s recent rate request during a series of ten in-person and two telephonic public hearings to be held between Jan. 13 and 29. Customers are invited to participate.

New Customers

We’re here to help and to provide you with important information about your service.

PFAS And Your Water

Pennsylvania American Water has performed voluntary sampling to better understand the occurrence of certain PFAS in drinking water sources.

Lead Service Line Replacement Program

Learn about our service line material inventory project and lead service line replacement program.

Assistance Programs

Sometimes customers face circumstances that stretch their financial resources. See if you qualify to receive assistance.

Keep Communities Flowing

The American Water Charitable Foundation’s Keep Communities Flowing grant program, supports impactful initiatives and programs throughout American Water’s national footprint.

Infrastructure Upgrade Map

Learn how we’re putting your water bill to work in your neighborhood.

Customer Advisory Map

View our Customer Advisory Map to see if there is an active service alert impacting your area. At the top left of the map, you can search for your service address. You'll be able to view current outages or alerts. You will also find an estimated time for restoration of normal service for each outage

All - Water Quality Reports

We take great pride in what we do and hold ourselves to high standards in delivering safe, reliable drinking water service to our customers. Our team consists of the industry’s leading researchers, scientists, water quality specialists and plant operators, all committed to delivering high quality water.

We provide our Water Quality Reports – also called Consumer Confidence Reports – to our customers annually.

Use the box below to search for water quality information using your zip code

Conservation Tips

Water your lawn only when it needs it. If you leave footprints when walking across the grass, it’s time to water.

Wash your car using a bucket of soapy water instead of letting the hose run. Use a positive shut-off nozzle.

Use a broom or rake instead of a hose to clean driveways and sidewalks.

While waiting for hot water, capture running tap water for later use on household plants or in your garden.

Run only full loads in the washing machine or dishwasher.

MyWater

Log in to MyWater Online to:

Pay your bill

Check your account balance

Turn your service on/off

Sign up for alerts

View your water usage

Setup paperless billing

Contact Us

Phone: 1-800-565-7292

Call 24/7 for any emergency.

Water emergencies don't keep business hours.

For non-emergencies, Mon - Fri 7am-7pm

Careers

At Pennsylvania American Water, our employees have more than a job. They have a calling.