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Please save your Order Confirmation email as it is your Receipt :) And as always, when your order ships, you will get an email with your tracking number.
A:Ahoy, and other nautical expressions!
Please feel free to tell us about your hopes and dreams . . . Seriously! We’re always looking for new ideas. We welcome your suggestions and comments as well :)
To make sure we can get you your order as quickly as possible, please note the following:
Email us anytime at nicole@aliceinvapeland.com
(For general questions, order inquiries and also wholesale inquiries, but please review our wholesale info first)
If it is urgent, you may also text or call at five-zero-five, two-two-five, twenty-eight, eighty-seven.
5740 Osuna Rd NE Albuquerque, NM 87109
You can find us also at: Our Private Facebook Group, also known as the Rabbit Hole, our FacebookPage, and on Instagram!
A: After payment has been received, we will carefully pack and ship out your package as soon as possible. We will ship your package generally within 3 business days after you order. During holidays or sales it could take a day or two longer. Transit time varies, but is generally 2-8 days. Standard shipping is currently available for domestic shipments to all 50 U.S. states.
If you’re international, we’ll do our best to get your package to you safely & quickly. Tracking, however is unavailable, and please note that we cannot guarantee the arrival of your package. Please let us know if your country has specific requirements. Please note that we cannot track international packages. Parcelsapp.com, however, may have a bit more tracking information.
We try to keep shipping prices as low as possible. For all US orders, you are able to track your package via your tracking number, and follow it from our door to your door. For international packages, we are only able to follow them until they leave the US.
We cannot take any returns or offer refunds. Although we do not offer refunds or returns. Please let us know if your parcel did not arrive to you safely! Document and contact us.
PLEASE order carefully. As we cannot take any returns or offer any refunds, PLEASE try our smaller bottles BEFORE buying larger bottles! Taste is so very subjective, and so are all reviews. Many people think they will enjoy one flavor the most and end up enjoying another even more! The smaller bottles are the perfect way to try lots of things before committing to a larger bottle :)
We will happily help you troubleshoot if you need any help! Please browse through this page as there is lots of helpful info. And if your question still isn’t answered, just email us!
We accept Visa, Mastercard, American Express and Discover.We also accept personal cheques – just email your order, and mail cheque to the mailing address above. And if you’re a crafter, designer, or maker, we love to trade :)
“The arts are not a way of making a living. They are a very human way of making life more bearable. Practicing an art, no matter how well or badly, is a way to make your soul grow, for heaven’s sake. Sing in the shower. Dance to the radio. Tell stories. Write a poem to a friend, even a lousy poem. Do it as well as you possibly can. You will get an enormous reward. You will have created something.” ― Kurt Vonnegut, A Man Without a Country (Thank you YardByrd for quoting this quote)
A:You will get 2 emails from us about your order!
*NOTE* If you have not gotten any of these emails, please first note if you gave us the right email. Check your spam folder too! Then email us so we can help you out!
A:We are committed to keeping your experience delightfully enchanting. Federal regulations require that we make changes in the way we serve our most favorite folks in the universe. We love you and we’re always here for you. We’ve shifted things around, and now the focus is on offering extracts and other lovely things. This shift ensures we can continue serving you while staying compliant with current FDA guidance. For more information on FDA regulations regarding e-liquids, visit: FDA Tobacco Products.
A: Yes! You can now order anytime 24 hours a day, 7 days a week. We asked you, our dear Alicandrians, what you most wanted from us and you replied that you wanted to be able to order anytime, and you wanted faster shipping. We are making your dream come true! As always, our excellent Mushroom Lab staff is entirely devoted to bringing you deliciousness and wonder, now just faster and more often!
A: Discovering flavors you love is a wonderful journey! There are a few ways to approach it. You may try our Quiz to help sort out what you might like. Also, here is a chart of all our Flavors, with information about each. Often there are reviews, although taste is quite subjective. And you might find elsewhere on the internet, people discussing their own experiences. The folks in our Facebook Group also are wonderful to chat with!
A: Our security certificates are up to date! Sometimes returning customers’ browsers might load a cached version of the site. Clearing the cache in your browser will usually fix this issue. If you are still having problems, email us!
A: We understand. Email us anytime, and we’ll do our best to try to help you. We realize our old FAQ was a resource for many and we’re sorry that so many things have changed, and that this has all been so confusing. Oh, if you were wondering where the old steeping poll went, it’s archived here.
A: Cool and dark. Refrigeration is a good idea for long storage. Please don’t freeze. Shake very well just before using.
A: There are so many wonderful ways to enjoy your new extracts! How shall I count the ways? If you are a brand new to our world, and you would like some help, contact us and we’ll be happy to help you!
Here is the Alice Flavor Blend Extracts and Custom Blend archived information and measurements that you may use as a resource for your baking projects, but please note the disclaimer on each product regarding usage.
A:Due to our tight production schedule all mistakes must be reported by 3pm MST the day you placed your order, or by 9:30am MST if you ordered after hours. If you think you might have made a mistake in your order, please contact us IMMEDIATELY via email. We cannot correct your order if you tell us after we have started to prepare your order. Mistakes happen and we’re happy to correct them, IF you let us know RIGHT AWAY!
A: All of our extracts are prepared in our clean room laboratory. Our highly trained Extract Chefs follow cGMP guidelines for production to create not only delicious concoctions but also extremely consistent delights. We only use the highest quality Premium All-natural Flavor ingredients in our blends. Premium Propylene Glycol (PG), and Premium Non-GMO Soy-Free Vegetable Glycerin (VG) are added as needed for diluting highly concentrated extracts, in order to create a most perfect Alice Flavor Blend Extract. Although some of our flavors are naturally sweet, we never use sucralose. We strive to optimize each flavor, and welcome requests. We use extremely precise measuring techniques to ensure absolute consistency of our products. We source only diacetyl-free ingredients. Even with ingredients labeled as diacetyl-free, it is normal for trace amounts of diacetyl to occur as the natural compounds break down. This is something that happens naturally and is unavoidable. We would never use ingredients that have diacetyl directly added as a flavor enhancer.
A: We never use sucralose or any artificial sweeteners.
A:Yes, our extracts are vegan and gluten-free and although the human biological system is quite complex and we don’t have all the answers, folks who are diabetic have reported that it does not affect their blood sugar levels.
A: We source only high quality natural extracts without diacetyl and never add it to our in-house extracts. Please note, however, that diacetyl is a naturally occurring compound in some foods, and trace amounts may be found in some extracts as it is normal for trace amounts of diacetyl to occur as the natural compounds break down.
A: Desires and ideas ARE the best thing ever. If you are having a craving, or a creative moment of inspiration, please tell us! Reach out anytime!
What a darling idea! You are such a wonder:) To have Alice send your dear one a delightfully Rabbity parcel would be soooo marvelous! Just place your order as usual, but note in the special instructions that it is a Gift. It will be treated as such, with upmost gifty care and no distracting prices or invoices. If you like, include a sweet message for your lucky gift-receiver. So the special instructions box might read: “Gift! Message: Thank you Principal Weatherbee for teaching me a lesson, back in 1986. So glad you’ve traded up and given up your dirty combustibles. Best wishes, Love Archie.” If you would rather send a Gift Certificate, just visit the Gift Certificates. We’ll take care of the rest, and of course, email you the Gift Certificate confirmation. My, you just love to make people smile too, don’t you!
A: It’s very weird, but you actually can assign yourself an avatar at Gravatar.com. It will show up on many places where you comment, and will appear on past comments too.
A: Yes. We love Brick & Mortars!
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