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Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their quality and variety. Consumers also appreciate the excellent customer service, noting the staff's professionalism, friendliness, and quick response times. Many reviewers mention that the team goes above and beyond to resolve issues and provide helpful solutions. People are also very satisfied with the delivery service, describing it as speedy and reliable. Several reviewers have been long-term customers, expressing their loyalty due to the overall positive experience. While opinions on order processing are mixed, the general sentiment towards the company remains highly favorable.
Vape Shop is your go-to one-stop vaping store, providing customers with not only the best prices but the hottest products on the market! We take pride in stocking a whopping range of disposable devices, vape kits, e-liquid and more, leaving no corner of the vaping industry untouched due to our understanding that no vaper is the same! Not only are we a vaping retailer but most importantly a community of vaping enthusiasts who vape exactly what we sell. This allows us to pass on our expert knowledge directly to you via our incredible live chat customer support team. Available 24 hours a day, 7 days a week, so if you have a question that just can’t wait? Not to worry, you can get in touch with us at any time.
Customer service Delivery service Order Product Service Price Mistake Solution Website Customer communications
Immediate response by a human human that knew immediately what I needed and how to sort things out. Few companies today offer real response times when you place a message to their customer service team, but Zoe was awesome
Absolutely top class service Price… postage …. Value And especially Zoe in customer service I have recommended to several of my friends and will continue to do so
What outstanding customer service. There was a slight problem with my order. Vape Shop promptly contacted me so it could be resolved. It was immediately. Not only that but they applied free and next day 24 hours delivery. I’m extremely happy with the result. Excellent company who I’ve used for 5 years. Brilliant loyalty program and great selection of products. Never been anything but 5 star
I'm a loyal customer for not only the prices but the efficiency and more importantly the customer service. Having found and then used for a considerable time, no need to go elsewhere at at all. My appreciation to everyone involved. Thank you.
Vape shop are faultless. I have been using them for nearly 2 years and my deliveries are always quick. I love using their subscription service and get such a great price for my vapes. I’ve only ever had 1 small issue with a payment and they resolved it within 30 minutes. Really friendly, helpful and knowledgable staff I couldn’t rate them any higher. Thank you vape shop and all your staff you truly are top tier.
Been using these for years accumulated points and saving money always excellent especially recently the customer service was excellent I had a rare faulty vape which I returned and it was dealt with promptly with a replacement dispatched the same day they received the return from me wouldn't Shop anywhere else for my vapes
Review updated to 5 stars due to order arriving today and Vape shop taking ownership of resolution and refunding me also with excellent communication. Due to this I will continue to buy from them however I do feel that a more realistic timescale for delivery should be given so that people are able to work out accurately when to order so that they don't run out of pods in the meantime. The majority of vapers are former smokers and need a regular supply of vaping products in order to replace smoking. As any smoker knows running out of cigarettes is not ideal and also applys to vaping products so we do need accurate delivery dates. Original review: First order was delivered at end of timescale given second order no sign of it after 6 days. Emailed and tbf received fast reply however Im told I have to wait until 10 days after supposed dispatch for them to even look at some sort of resolution. I ordered in good faith that the pods would arrive before I ran out. I've now had to order from a different company to ensure I dont run out. Tracking number given suggests Royal Mail have never received my package despite Vape shop saying its been sent. Would not reccommend this company to Anyone running low on vape pods at the time of ordering which is a shame as their prices are very good and customer service lovely
Brilliant customer service and good at understanding and reissued me with replacement next day highly recommend.
Excellent products and the Customer Service is always exceptional. I highly recommend this company.
Zoe in their customer department handled my issue in an extremely helpful manner. I ordered my delivery for next day guaranteed delivery through dpd thursday at 7:30am and on Friday got the notification to say it would get delivered Saturday as they'd only just picked it up. Saturday it never came cause the dpd driver went home without delivering to my area, so I had to wait yet another day. Finally got the order Sunday and it was damaged with all goods inside totally destroyed and a muddy boot print on the packaging. I was furious but knew Vapeshop wasnt to blame as they did their job by sending the goods. Zoe was understanding and quickly sorted out a replacement with a different courier to ease my worries. An asset to the company my only issue is that their complains team doesn't work weekends and because of that, I couldn't contact anyone about my problem until this morning (monday 12th Jan)
Zoe was very good and responded quickly Solved my query.
I phoned vapeshop today for some advice on a new vape as the one I use they won't be stocking any longer. After the call I received an email giving recommendations we'd discussed during the call offering me to reach out I'm future if needed. Very friendly and helpful
Quick response, very kind, friendly, helpful replies. Possibly the best customer service I've ever received. Great products too, can't fault them. Thank you
As a long standing customer of Vape Shop I can only say they are simply the best website for choice value and customer service. I highly recommend this website…. 5* all the way!
The website is very well laid out, but if you ever have to call, the team were fabulous in listening and then helping out with choices. Zoe in my case was awesome!
Fantastic customer service and always delivered on time ! I got next day delivery a day away from Christmas Eve ! Great products and even better service!
I have always found vape shop to be very helpful if I have any issues, and they act very fast to rectify or answer questions. Prices they are great, and delivery is always fast
Excellent service from Vape Shop. Their communication after ordering and online delivery service are faultless. This is the reason I will continue to purchase from them
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